aviso legal y política de privacidad
WHO ARE WE?

CREANAUTA is made up of a team of music and technology lovers, advanced systems engineers, and professionals with extensive experience in the music industry. We’ve been working since 1993 on music distribution and production in the music publishing industry, and in holding and organizing large musical events.

You can read more about us here

WHAT GUARANTEES DO I HAVE FROM THE CREANAUTA SERVICE? – 100% SATISFACTION

Our distribution service is already operating successfully with thousands of artists and small producers; we offer you the maximum service guarantee.

We offer you top-quality customer service: we’ll answer any question you have within 48 working hours of receiving your inquiry.

If, after one month, you aren’t satisfied with the service provided, we’ll refund your money. If, in this period, you decide you don’t wish to continue, we’ll cancel the distribution contract you accepted when you registered and take your work off all the digital distribution platforms at no cost to you.

HOW DO I REGISTER?

You can see all the information related to operation and registration in CREANAUTA here.

 

WHY DO WE CHARGE €39.95?

Part of the service we provide to you is carried out online through the metadata and files received when you create a product. But there’s another important part of the service that requires the work of human beings and which generates external costs that we pay to third parties.
These are some of the tasks we have to perform so that each album or single reaches its destination correctly:

>    Verifying that all your metadata and files are correct and have the required quality.
>   Reviewing and monitoring the appearance of your products in digital stores.
>   Responding to any request or inquiry you might have.
>   Verifying that your payment information is correct.
>   Issuing invoices and documents regarding your account.
>   Storing and digitally maintaining all of your content on secure servers.

To all of this, we need to add many other tasks associated with CREANAUTA, such as:
>   Developing the necessary technology so that everything works properly.
>  Negotiating with each of the platforms we work with.
>  Analyzing, filtering and organizing all the data generated every day.
>  Writing tutorials and guides to help you better promote your music.

WHAT’S DATA PROTECTION LIKE AT CREANAUTA?

You can read everything about data protection at CREANAUTA by clicking here.

 

CAN I CANCEL MY DISTRIBUTION CONTRACT?

Yes, we’ll cancel your contract one month after receiving your cancellation notice. The cancellation will be communicated to all the platforms, and we estimate that your music will be removed within one month.

CAN I DISTRIBUTE THE SAME SONGS WITH OTHER DISTRIBUTORS?

Our advice is to make each album and song available on just one distribution service; you’ll avoid duplications and problems with digital stores and services. If your music is sent by two distributors, the store won’t know who to inform about sales, and might block your music and your reports due to duplication.